Traveling for the holidays may be stressful, particularly if there are airline delays. Passengers who experience major airline-controlled delays are guaranteed refunds or accommodations under a new DOT rule.
This is a handbook to help you maximize your vacation travel experience and know your rights.
The possibility of airline delays is a major concern as millions of people get ready to travel this Christmas season. However, travelers now have more defined rights in the event that flights don’t proceed as planned because of a new DOT regulation.
Airlines are required to reimburse customers for major delays that are due to circumstances under their control beginning in late October. For domestic flights, a “significant delay” is defined by the DOT as one that lasts three hours or longer; for international flights, it is six hours or longer.
Maintenance problems, crew shortages, or improper baggage handling are examples of controllable delays that are directly related to the airline. However, weather and air traffic problems are not eligible.
Passengers who decide not to board a flight due to a major delay are entitled to a refund. Those who choose to wait can ask for benefits including free rebooking, hotel stays for overnight delays, and meal coupons.
Major airlines including Delta, United, Southwest, and American Airlines give lodging and transit vouchers for qualifying interruptions, but U.S. airlines do not pay monetary compensation for delays.
Travelers are recommended to use the DOT’s extensive dashboard to familiarize themselves with their airline’s regulations in order to stay prepared. Time is of the essence: get in touch with the airline via phone, social media, or app, and keep other flight possibilities in mind.
This holiday season, a little planning can make all the difference. Being aware of your rights guarantees that your travel arrangements will continue to go as smoothly as possible, even in the event of delays.
